Terms of service

Website Terms of Use 
Latest update: 06.08.2024

1. INTRODUCTION
This webpage states the terms and conditions under which you may access the website
www.athruatelier.com (the “Website) as its user (“User”), use the services and review the
materials that are available on it (including the mobile version, if such is available). Please read
these terms of use (“Terms of Use”) carefully before you start using the Website.
By accessing and using the Website you give your consent to observe and to be bound by these
Terms of Use and any subsequent supplements and amendments thereto and you re-affirm that
consent every time you access the Website. The Terms of Use set out your rights, obligations and
duties of and those of the Company, as defined below, regarding the access to and use of the
Website. If you do not accept these terms and conditions, please do not use the Website and
leave it immediately.
The Website is registered to the name of and is operated and maintained by Athru EOOD, sole
ownership limited liability company with registered seat and management address at 15G,
Tintyava Street, fl.1, Izgrev municipal region, Sofia 1113, registered in the Company Register
with the Registry Agency under uniform ID code 207916670 (hereinafter referred to as “Athru”,
“the Company” or “We”).
The Terms of Use govern the relations and are binding on you, as a User of the Website, and on
the Company. The Terms of Use do not regulate any relations between the Users of the Website.
Certain parts/segments/modules of the Website or services available on the Website could
contain other terms, request from you to give your consent to certain additional terms or to
submit information specifically intended for these parts/segments/modules or services. In case
of any contradiction or discrepancy between these Terms of Use and the terms you should
accept in order to use other parts/segments/modules of the Website or services, available on
the Website, the latter will prevail, where it is your obligation to read them.
Unless otherwise explicitly specified, the words and expressions written in capital letters in
these Terms of Use, shall have the meaning ascribed to them in the General Terms and
Conditions on Distance Selling from the Online Shop of the Website.

2. USERS
(1) Website Users could be legal entities and natural persons, who have full legal capacity and
are 18 years of age and fall within one of the following categories:
(i) Non-registered Users;
(ii) Registered Users
(2) All of the users of the Website, whether they are registered or not, have access to the
following services:
(i) review the Products, available on the Website;
(ii) order and purchase Products from the Company's Online Shop accessible via the
Website in accordance with the Distance Selling Terms and Conditions;
(iii) other services that may be available on the Website at the Company’s sole
discretion.

(3) Registered Users have access to the following additional services:

(i) storage of customer information - the ability to finalise the process of
ordering Products from the Online Shop more quickly and easily. In this way,
the User will not have to repeatedly enter their personal information
(names, shipping address, etc.);
(ii) the ability to view the User's activity - the ability for Users to obtain detailed
information about their previous Orders placed through the Online Store;
(iii) the possibility to track the Order execution.

(4) Registration on the Website is free.
(5) Registration is made directly through the Website. For this purpose, the User shall click on
the button “Registration” and specify his/her electronic address and password for access
(“Login Data”). Then the user should click the button “Register” in order to submit the data
specified in the registration procedure.
(6) Users will be able to correct and supplement the data in their profile at any time, where they
should specify the mandatory information required upon sending a request and purchasing
of a Product.
(7) In order to facilitate the Users, at the Company’s discretion, the Website may provide for
registration through Facebook, Twitter and other similar social networks or third-party
applications. In this case the User allows the Website to access and exchange data with the
registered profile in the respective application and to use his/her e-mail, name, username,
profile picture, sex, place of residence, date of birth and any other information submitted by
the user in his/her profile in the application, which is publicly available. If necessary, the
User shall submit any other information that could be required for the registration, the
publicly available information in his/her profile in the respective application is insufficient.
(8) By registration through Facebook, Twitter or other social networks/third-party
applications, when such is possible on the Website, you confirm that you grant the Company
access to the content you publish in your profile in the respective application, as well as that
this content could become available on and through the Website to third parties that use the
Website and its services. Please bear in mind that if your profile in the respective
application becomes unavailable or the access thereto is denied by the service provider, the
content in this profile would not be available on and through the Website. The relations
between you and third-parties’ applications are not regulated by these Terms of Use and the
responsibility for observing the terms and conditions applicable to these relations is
entirely yours. The Company is not obliged to review and access the information, available
in your profile in a third-party application or to verify whether it is accurate and up-to-date.
The Company is not responsible for the content and/or the accuracy and the disclosure of
the information, available in your profile in a third-party application.
(9) After finishing the registration process, every User could sign in his/her profile by clicking
on the button “Sign in”.
(10) Your profile on the Website shall be created by the Company on the grounds of the
information provided by you upon registration and/or the information we have obtained
upon access to your profile in Facebook, Twitter or third-party application. The Company is
not responsible for the punctuality and truthfulness of the registration information you
have provided.

(11) Every User shall ensure the security of his/her Login Data, shall treat them as confidential
and shall not disclose them to third parties. You are responsible for any actions, performed
through your profile, including purchases of Products from the Online Shop, whether you
have approved them or not. In case the Login Data are lost or stolen or upon their
unauthorized use, you shall immediately inform the Company. The Company is not
responsible for any incurred damages and lost profits, resulting from stolen or lost Login
Data or unauthorized access to your profile.
(12) Any Registered User may delete his/her registration using the relevant request form for
deletion of user registration. The Company shall delete the registration of the User within 7
(seven) calendar days. The deletion of the user registration removes user data from the
Website, but the Company shall keep the information about the sales from the Online Shop
of the Company as per the requirements of the tax legislation and other applicable laws.

3. WEBSITE ACCEPTABLE USE TERMS
(1) You may use the Website in accordance with the law, these Terms of Use and other
documents, applicable to the services, offered on the Website. You may not use the Website:
(i) in any way that breaches any applicable local, national or international law or
regulation;
(ii) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose
or effect;
(iii) for the purpose or with the result of harming or attempting to harm the Company,
other Users or any third party;
(iv) to transmit, publish on the Website or procure the sending of any unsolicited or
unauthorized commercial, advertising or promotional materials, unsolicited
messages, spam, junk mail or any other form of similar solicitation, flood, as well as
for obtaining access to other User’s resources, including theft of Login Data, hacks,
actions that could be qualified as industrial espionage or sabotage;
(v) to upload on the Website and to knowingly transmit, send or publish any materials
containing viruses, Trojan horses, worms, time-bombs, spyware, denial-of-service
attacks, keystroke loggers, adware, IP spoofing and any other harmful programs or
malwares, designed to adversely affect the operation of the Website or the services
on it or the normal operation of other Users;
(vi) to send, receive, upload, download, use or re-use any materials for purposes which
do not comply with the content of these Terms of Use.

(2) You also agree that you:
(i) shall not reproduce, duplicate, copy or re-sell any part of the Website in breach of the
law or these Terms of Use;
(ii) shall not make unauthorized access and shall not interfere with, damage or disrupt:
- any part of the Website or its content;
- servers, equipment or network on which the Website is stored;
- databases, connected to the Site;
- the services, available on the Website;
- any software used for the operation/protection of the Website; or
- equipment, network or software owned or used by any third party.
(iii) shall not take actions to deactivate, damage or interfere with the measures, used by
the Company or third party to protect the Site, services and materials, offered on the
Website, as well as the servers, systems or any other equipment related thereto;
(iv) shall not use any technical devices, scripts, programming language, software or other
methods to interfere with the normal operation of the Website or the work of other
Users and shall not make attempts to decipher, de-compile, disassemble or reverse

engineer any of the software comprising or representing a part/ segment or module
of the Website;
(v) shall not reproduce or disseminate fully or partially the design and/or the content of
the Website without the prior written consent of the Company and shall not use,
change or publish it for any commercial purposes, nor shall you use it to create
derivative works from it;
(vi) shall not retrieve information from the Website, using bots, spiders, crawlers or any
other manual or technical devices;
(vii) upon registration on the Website, shall use accurate, true and correct information for
you and shall timely update the published information;
(viii) shall not publish, send or transmit materials which are illegal, threatening, untrue,
misleading, fraudulent, obscene, offensive, slanderous, insulting, disgraceful,
pornographic, uncensored or materials which incite to violence or other illegal or
immoral actions or which infringe the honor and dignity of other Users or the good
name and the reputation of the Company;
(ix) shall not publish, send or transmit materials, which infringe copyright and
neighboring rights, rights to trademarks and other intellectual property rights, as
well as the right privacy or other third-party rights or which infringe applicable law;
(x) shall not publish, send or transmit third party’s personal data without their consent;
(xi) shall not register more than one profile or register a profile using third party’s
personal data and shall not impersonate someone else, using his/her Login Data.

4. INTELLECTUAL PROPERTY
(1) The Website and its content, including but not limited to trademarks, text, design, structure,
software, including back-end code, pictures, illustrations, graphics, sound, belong to and are
property of the Company and/or its partners, clients and the Users who have published
them voluntarily, and are protected by copyright and other intellectual property rights,
according to the Bulgarian law and the respective international conventions, where their
unauthorized use is illegal and leads to civil, administrative or criminal liability.
(2) You shall not change, alter or delete any materials, trademarks or other proprietary notices
or any part of the contents of the Website or the paper or digital copies of any materials you
have printed off or downloaded in any way, and you shall not, without the Company’s
consent, use, publish, distribute, transmit, broadcast any illustrations, photographs, video,
audio or graphic materials.
(3) Without the Company’s consent, you are authorized to use, view, download, copy,
reproduce or print textual or graphic content of the Website provided that it is for your own
legitimate personal and non-commercial use only.

5. WEBSITE ACCESS
(1) The User shall provide on his/her own account the necessary resources (computer
equipment, connection to the Internet, software, etc.), necessary for access to the Website.
(2) The Company reserves the right to withdraw or change the services, available on the
Website, as well as to suspend or restrict the access thereto, without a prior warning. We
shall not be liable if for any reason the Website is unavailable at any time or for any period.
The access to the Website could be temporary suspended without prior notice in case of
damage to the system, prevention, maintenance or repair or for other reasons that are
beyond the Company’s control.

(3) We aim to update the Website regularly and we may change its content at any time,
including to edit the whole information (including but not limited to the catalogue with
wallpaper designs), published on the Website.
(4) We could provide hyperlinks from the Website to other websites or resources provided by
third parties, as well as advertising banners. These hyperlinks are for your convenience and
your information only. We have no control over the contents of those websites or resources
and the Company does not assume any responsibility for the contents, products, services,
information or opinions contained on them, nor in relation to the privacy policies and the
terms of use of those websites. The Company does no assume any responsibility for any loss
or damage that may arise from using third-party websites. If you access any such linked
websites, you do so at your own risk.

6. HYPERLINKS TO THE WEBSITE
(1) Your websites may link to our home page, provided that you do so in a way that does not
damage or take advantage of our reputation and does not damage our copyrights or other
intellectual property rights. Such links may not suggest any form of association, relations,
approval, license or endorsement on our part where none exists.
(2) You must not establish hyperlinks to the Website from any website that is not owned by you
or from a website you are not entitled to operate or to publish on it.
(3) You may not create a hyperlink to any part of the Website other than the home page. We
reserve the right to withdraw at any time linking permission.

7. RIGHTS OF THE COMPANY
(1) Failure to comply with these Terms of Use and in case of any other reasonable
considerations, the Company may, without having such obligation, at its own initiative or
based on a User’s signal, to take the following actions without a prior notice:
(i) immediate, temporary or permanent suspension of your access to the Website and the
available services, including the purchasing of Products from the Company’s Online
Shop;
(ii) immediate, temporary blocking or permanent deletion of your profile;
(iii) if applicable, immediate, temporary or permanent editing/removal of any posting,
comments or other materials uploaded, sent or published by you or through your
profile on the Website;
(iv) disclosure of certain actions of yours to the respective law enforcement authorities;
(v) legal proceedings against you for reimbursement of all costs (including, but not limited
to, reasonable administrative and legal costs) resulting from the breach.
(2) The Company is entitled to compensation for any damages, including damages connected
with third party’s claims resulting from culpable infringement of these Terms of Use.

8. LIABILITY
(1) Unless in the cases provided for in applicable laws, the Company has no obligation to verify
the Users before their registration, to review their profiles, to control the materials,
comments and any other content that they publish on the Website or send to other Users, as
far as such actions are allowed on the Website. The Company shall not be liable for the
exhaustiveness, accuracy, usefulness, validity or any other characteristics of such content.
Any opinions, comments, advice, statements, information, etc. provided by the Users of the
Website, belong to these Users but not to the Company. This does not affect the rights of

Athru, at its own discretion, to make such review/ verification, as well as to take some of the
actions, included in Art. 7(1) above in case the behavior of the User or the content of the
materials, published on/ sent through the Website, do not meet the requirements of these
Terms of Use.
(2) We shall not be liable to you or any third party for any loss or damage incurred in
connection with the access to the Website or in connection with the use or results of the use
of the Website, any websites linked to it and any materials published on it, even if that loss
or damage was foreseeable by us, or the possibility of it was brought to our attention, unless
it arises from our wilful misconduct or gross negligence.
(3) We exclude to the fullest extent permitted by applicable laws any contractual and tortious
liability for any loss or damage, caused to the software, hardware and the User’s data by
errors, computer viruses, denial-of-service attack, other malicious codes or harmful
components resulting from using the Website and from downloading of materials,
published on it or on a website connected to it.
(4) The Website and the materials on the Website are provided on an "as is" and an "as
available" basis and (to the fullest extent permitted by applicable laws) we make no and
exclude all explicit or implied warranties and representations of any kind.
(5) The Company shall not be liable if you cannot use any of the services available on the
Website, including the Online Shop, because of inaccurate, untrue or incomplete
information or if you have not updated it.

9. FINAL PROVISIONS
(1) The present Terms of Use are published here: https://athruatelier.com/privacy-policy/
(2) The Company reserves its right to amend and/or supplement the current Terms of Use at
any time, where the date of the latest update will be specified at the beginning of the
document. The changes enter in force immediately after their publishing on the Website,
unless otherwise provided in the updated version of the Terms of Use. If you continue using
the Website and its services even once after the changes, we consider that you have
accepted the changes to the Terms of Use. You should visit this page from time to time to
review the Terms of Use, since they are binding on you. The Terms of Use may be updated at
any time without notifying the Users. The Company shall not be liable if a User has not
reviewed the updated version of these Terms of Use. In case the changed terms of Use are
not acceptable for you, please discontinue using the Website and the services, available on
it.
(3) The Company reserves the right to make subsequent changes, to modify, alter, move or
delete parts of the Website or to add to parts/modules/ segments thereto, as well as to
activate, change or deactivate services at any time with or without notice.
(4) In the event that any provision of these Terms of Use is held to be invalid or unenforceable,
the remainder of these Terms of Use shall remain valid and enforceable.
(5) The present Terms of Use are governed by Bulgarian law. Any disputes between the
Company and the Users arising from these Terms of Use would be resolved by negotiations
and if this turns to be impossible – by the competent Bulgarian court.
10. ONLINE SHOP

Before making purchases from the Online Shop, available on the Website, please read our
general terms and Conditions on Distance Selling, available here: https://athruatelier.com/terms-of-service/

11. PERSONAL DATA
Before using the services on the Website, please read to our Privacy Policy, available here:
https://athruatelier.com/terms/
General Terms & Conditions
General Terms and Conditions on Distance Selling from the Online Shop of the

Latest update: 08.08.2024 

The following document contains the terms for ordering and buying Products from the Online
Shop of Athru EOOD, sole ownership limited liability company with registered seat and
management address at 15 G, Tintyava Street, fl.1, Izgrev municipal region, Sofia 1113,
registered in the Company Register with the Registry Agency under uniform ID code 207916670
(hereinafter referred to as “Athru”, “the Company” or “We”).
Please, read these General Terms and Conditions (“GTC” carefully), before buying Products from
the Online Shop of Athru.

1. DEFINITIONS
Unless otherwise explicitly specified, the words and phrases, used in the GTC will have the
following meaning:
“Products” – the items purchased by Clients through the Online Shop.
“Website” – the website www.athruatelier.com. The site is registered to the name of and is
operated and maintained by Athru.
“Client” – a user of the Website, who places Orders for Products. A client could be a natural
person, having proper legal capacity and over the age of 18, as well as a legal entity.
“Online Shop” – certain page(s) on the Website, where the Clients may place their Orders for
Products.
“Order” – a request for buying a product, sent from a Client to the Company.

2. GENERAL INFORMATION FOR THE COMPANY
(i) The Company is registered in the Company Register, maintained by the Registry
Agency, under uniform ID code: 207916670;

(1) The Company’s activity is supervised by:
(i) the PDPC – in relation to compliance with the requirements of the Personal Data
Protection Act and/or another applicable Bulgarian or international acts in the area of
personal data. Protection. You may contact the PDPC at:
  •  Address: Sofia 1592, 2, “Prof Cvetan Lazarov” Blvd.;
  • E-mail address: kzld@cpdp.bg;
  • Website: https://www.cpdp.bg/;
  •  Telephone number: 02/9884218;
  • Fax: 02/9884218.
(ii) the Consumer Protection Commission (“CPC”) – in relation compliance with the
Consumer Protection Act. You may contact the CPC at:
 Address: Sofia 1000, 4A Slaveykov Blvd, fl. 3, 4 and 5.;

 E-mail address: info@kzp.bg;
 Website: http://www.kzp.bg/;
 Telephone number: 02/9330565.

(2) The Company’s business activities, connected with the Online Shop, are falling within the
scope of the following bodies of alternative dispute resolution: General Conciliation
Committees within the CPC. Relevant information is available at: http://www.kzp.bg/koi-
sa-vidovete-pomiritelni-komisii.
(3) The Company is registered pursuant to the VAT Act under № BG207916670
(4) The Company’s contact details are as follows:
 Telephone number:0898555160;
 E-mail address:info@athruatelier.com;
 Website: www.athruatelier.com.

3. CHARACTEROSTICS OF THE PRODUCTS
(1) Through the Online shop, the Clients have the opportunity to order and purchase Products,
upon strict observance of these GTC.
(2) The Client shall at his/her own account procure any resources (computer equipment,
connection to the internet, software, etc.), that are necessary for the Client to access the
Online Shop, to review and choose Products and to place an Order.
(3) Products are clothes, accessories and footwear made of sustainable materials that are
available in standard sizes as described on the Site.
(4) At the discretion of the Company, the Products may be made to order after the Customer
sends an enquiry to the Company's e-mail address, info@athruatelier.com, a price is agreed
between the Company and the Customer and the Customer pays for it in advance by bank
transfer.
(5) The Customer should note that the colours of photographs of the Products may differ from
the actual colours depending on the device on which they are viewed and its settings.

4. TECHNICAL STEPS FOR EXECUTION THE CONTRACT
(1) To order and purchase a Product, the Customer must follow the steps described below.
(2) To order a Product in a standard size, the Customer shall select the Product and size desired
and press a button with the text "Add to Cart" or equivalent wording.
(3) After adding the Products he wishes to order to his cart, the Customer shall place his Order
by clicking on the " Checkout " button. After clicking on this button, the Site redirects the
Customer to a new page where the Customer follows:
(i) to enter the required data (name and surname, if a natural person, or company
details, if a legal person, delivery address, contact telephone number);
(ii) choose his/her preferred method of delivery and method of payment for the
Product;

(iii) validly declare that he/she is aware of the Terms, agrees to their contents and
unconditionally undertakes to comply with them, by ticking a checkbox next to an
active link from which the Terms are accessible. The page to which the Customer will
be redirected after clicking on the link referred to in the preceding sentence will
allow him to download and save them on his device and, accordingly, to access and
reproduce them in the form in which they have been accepted by the Customer;
(iv) validly declare that he/she is aware of the Privacy Policy and agrees to his/her
personal data being processed in accordance with it, by ticking the checkbox next to
an active link from which the Policy is accessible.

(4) After reviewing and confirming all the data specified in Article 4 (3) the Customer may place
an Order. To this end, by clicking on the "Proceed to Payment" button or other appropriate
unambiguous wording, the Customer confirms that he has been informed that the execution
of the Order requires payment on his part. Immediately adjacent to this button, information
will be displayed on the main features of the Products selected by the Customer and their
final price, inclusive of all taxes, fees and delivery charges when at the Customer's expense.
(5) The Customer may request custom made size Products by contacting the Company by
sending a request to the Company's email address, info@athruatelier.com, containing the
details of the Product they wish to be made, the specific sizes they wish the Product to be
made in and the details referred to in Article 4(3)(i).
(6) The Company will return a reply to the Customer at the email address from which the
enquiry was received as soon as possible and in any event within 5 working days. The reply
will constitute an offer to enter into a contract and will contain a price for the manufacture
of the Product in the dimensions requested by the Customer, details of the Company's bank
account to which the price can be paid and a deadline for payment of the price in order for
the offer to be validly accepted. By paying the price into the bank account specified by the
Company, the Customer accepts the offer to enter into a contract with the Company and
declares that he/she is aware of the Terms and Conditions and the Privacy Policy in the
manner described in Article 4(3)(iii) and (iv) above. The Terms are available at the
following link [...]. The Privacy Policy is available at the following link [...].
(7) The Company may refuse to execute an Order if the Company cannot manufacture a Product
in the size specified by the Customer (e.g. if the specified size proves to be too small or too
large), in which case the Company will promptly notify the Customer.
(8) Electronic statements made in the process of concluding a contract for the purchase of
Products shall be deemed to have been made by the persons specified in the data provided
by the Customer pursuant to Article 4(3)(i) above.
(9) The Order is not legally binding on the Company. The contract between the Company and
the Customer shall be deemed to have been concluded at the time when the amount payable
by the Customer for the Products ordered and the price for delivery of the Products, where
charged to the Customer, are received in the Company's bank account. From that moment,
the Company shall be obliged to deliver the Products within the time limit referred to in
Article 7(2) below.
(10) The Company sends a confirmation of the concluded contract by e-mail to the e-mail
address specified in the Order. The confirmation contains information about the

characteristics of the Products ordered, their final price, the payment made by the Customer
and other parameters of the Order, if applicable.
(11) The Customer shall have the option to store and/or reproduce the contract with the
Company and the confirmation of its conclusion on paper and/or electronically.
(12) The Contract between the Company and the Client could be concluded in Bulgarian or in
English.
5. RIGHTS AND OBLIGATIONS UNDER THE CONTRACT
(1) As per the Contract between the Company and the Client, concluded according to Art. 4
above :
(i) The Company undertakes:
 if applicable, to manufacture a Product in the size specified by him/her;
 to transfer to the Client the ownership over the Products ordered by the Client
and made by the Company Products
 to deliver the ordered Products to the Client under the conditions set forth in this
document;
(ii) The Company shall be entitled to:
 refuse to perform a certain Order if it finds that the Client:
- has provided incorrect, incomplete or untrue information in the Request
and/or in the Order;
- has infringed these GTC and/ or the Website Terms of Use;

(iii) The Client undertakes to:
 ensure that the Products may be received at the specified indicated address for
delivery;

(iv) The Client shall be entitled to:
 receive the ordered Products;
 receive information on the status of his/her Order and on the ordered Products.
(2) The Client shall not be entitled to reproduce in any manner whatsoever the designs of the
received Products or to infringe the Company’s copyright in these designs in any other
possible manner.
6. PRICE AND PAYMENT METHOD
(1) The price for the manufacture of each Product in a standard size is indicated on the page of
the respective Product on the Site. The price for making a Product in a custom size shall be
determined by the Company on a case-by-case basis in accordance with Articles 4(5) and
4(6) above.
(2) The Online Shop may provide the following payment options for the Products selected
by the Customer:
(i) Payment by bank transfer;
(ii) By debit/credit card through a virtual POS terminal, in which case, in the process
of placing an Order, the Customer shall enter all required data - card details
(number, expiry date, security code, cardholder name, authentication details)
and others, if applicable. The Company does not collect card data and has no
access to it. Only the servicing bank of Athru has access to the card data.

7. DELIVERY
(1) Products ordered through the Online Shop shall be delivered by courier to the address
provided by the Customer in its Order or in the Customer's request pursuant to Article 4(5)
above.
(2) Delivery shall be made within 20 (twenty) business days from the first business day
following the date of receipt of the amount due from the Customer for the Products into the
Company's bank account. The time limit referred to in the preceding sentence may be
extended by the Company by 10 (ten) business days in the event of any delay in their
transportation due to the courier concerned, specifics of the Product ordered requiring a
longer lead time or other specifics of the Order.
(3) Deliveries shall not be made during weekends and holidays.
(4) In the event that a recipient cannot be found at the address provided by the Customer, the
couriers will make two (2) more delivery attempts. In the event of a third unsuccessful
delivery attempt, the Company shall be relieved of its obligation to deliver the Product and
the amount paid by the Customer for the said Order shall be non-refundable due to the
Customer's failure to make arrangements to receive the Product at the delivery address
specified by the Customer.
(5) The Courier shall have the right to deliver the Products to the person whose details are
specified in the Order or to a third party who accepts and acknowledges receipt on behalf of
the Customer and signs the accompanying documents.
(6) At the time of delivery, the Client has to examine the Product and immediately inform the
courier if any defect, caused by the transportation, is found. Otherwise the Product shall be
considered approved, save for hidden defects.
8. WITHDRAWAL FROM THE CONTRACT
(1) Clients who are consumers within the meaning of the Consumer Protection Act and have
purchased ready-made Products, shall be entitled to withdraw from the contract, without
giving any reason, without incurring any compensation or penalty and without incurring
any costs other than the direct costs for return of the Products, within 14 days as of the date
of their receipt. In order to exercise this right, the Client shall inform the Company of
his/her decision prior to the expiry of the term under the previous sentence by sending
unequivocal statement to the Company, using the contact details under Art. 2(6) above . In
this case the client may, but has no obligation to use the model withdrawal form, which is
available on the following link: https://www.kzp.bg/bg/standarten-formulyar-za-
uprazhnyavane-pravo-na-otkaz-pri-online-pokupki/.
(2) In case of withdrawal according to (1) above , the Company shall reimburse all payments
received from the Client, including the costs of delivery without undue delay and in any
event not later than 14 days from the day on which it is informed of the consumer’s decision
to withdraw from the contract. The Company shall carry out the reimbursement of the
received payments using the same means of payment as the Client used for the initial
transaction, unless the Client has expressly agreed otherwise and provided that the Client
does not incur any fees as a result of such reimbursement. The Company shall not be
required to reimburse the supplementary costs, if the Client has expressly opted for a type
of delivery other than the least expensive type of standard delivery offered by the Company.
Unless the Company has offered to collect the goods itself, it may withhold the

reimbursement until it has received the goods back, or until the Client has supplied
evidence of having sent back the goods, whichever is the earliest.
(3) In case of withdrawal according to (1) above , unless the Company has offered to collect the
goods itself, the Client shall send back the goods or hand them over to the Company or to a
person authorized by the Company to receive the goods, without undue delay and in any
event not later than 14 days from the day on which he/she has communicated his decision
to withdraw from the contract to the Company. In case of withdrawal the Client shall only
bear the direct cost of returning the Products.
(4) The Client may exercise the right of withdrawal specified above only in respect of goods
which do not have any damages/ defects, caused by the Client.
(5) According to Article 57, para 3 of the Consumer Protection Act, Clients shall not be entitled
to withdraw from a contract for purchase of Products which are made to the their
specifications or are clearly personalized and shall not be entitled to return the purchased
Products in the manner specified above (i.e. without giving any reason, incurring without
compensation or penalty and without incurring any costs). The above provisions apply only
and exclusively upon purchase of ready-made Products.
9. LIABILITY
(1) The Company shall not be liable if it fails to process a certain Request and/or an Order
and/or to send a confirmation on the concluded contract and/ or to make the delivery of
ordered Product due to:
(i) submission of incorrect, incomplete or untruthful information by the Client upon
sending of his/her Request/Order;
(ii) disruption of the normal operation of the Website and/or the Online Shop due to
technical problems;
(iii) failure by the Client to procure receipt of the Products at the address specified by the
Client;
(iv) unforeseeable circumstances or force major.
(2) The Company shall not be liable if the delivery of a Product is made in pursuance of a
contract concluded as a result of submission of information, loss or change of data, which
led to impersonation and execution of a contract by a third party, pretending to be the
Client, if, based on the circumstances, it could be concluded that this party was the Client,
including, if applicable, when the Order is made through the profile of the Client which has
registered on the Website.
(3) The Company shall not be liable if the colours of the Products delivered differ from the
colours of the photographs of the Products where such differences arise from the
characteristics and settings of the device on which the photographs were viewed;

10. AMENDMENTS AND ACCESS TO THE TERMS
(1) These terms are available here: ………………
(2) The Company reserves its right to amend and/or supplement the current GTC at any time,
where the date of the latest update will be specified at the beginning of the document. The
changes enter in force immediately after their publishing on the Website, unless otherwise

provided in the updated version of the GTC. The Client has to verify the present GTC before
pacing each particular Order and get himself/herself acquainted with their up-to-date
version.
(3) Orders which are finalized by the Client shall be governed by that version of the GTC which
was I force as at the moment of finalization of the respective Order.
11. FINAL PROVISIONS
(1) Before you purchase a Product from the Online Shop, please read the Website Terms of Use,
available here: https://athruatelier.com/privacy-policy/, as well as our Privacy Policy, available here: https://athruatelier.com/terms/
(2) In the relations between the Company and the Client, sending of e-mails, completion of a
field and/or clicking on a virtual button on the Website with content, which is filled in or
chosen by the Client, etc., shall be considered written statements, as far as the statement is
saved in a way that allows its reproduction.
(3) The Company shall be entitled to make promotional offers to the Client, depending on the
ordered quantities of the chosen Products.
(4) In the event that any provision of these GTC is held to be invalid or unenforceable, the
remainder of these GTC shall remain valid and enforceable.
(5) In case of a discrepancy between these GTC and a separate agreement between the Client
and the Company, the separate agreement shall apply.
(6) Any issues which are not settled in these GTC shall be governed by the effective legislation
of the Republic of Bulgaria. Without prejudice to the foregoing, if a Client purchases
Products as a consumer, in accordance with Article 6, para 2, 2 nd sentence of
Regulation № 593/2008 of the European Parliament and the Council of 17 June 2008 on the
law applicable to contractual obligations (Rome I), s/he shall also enjoy the protection of
the mandatory provisions of the law of the country in which s/he is resident. Nothing in
these GTC affects the Client’s rights as a consumer to rely on such mandatory provisions.
(7) Any disputes related to or arising from these GTC shall be referred to the competent
Bulgarian court.